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Case study

A B2B SaaS team recovered 31% of inbound leads that were slipping through.

Industry: B2B SaaS · Geography: US · Scale: ~80 employees

Before → build → after

Before

Before

B2B SaaS

After

+31%

qualified leads reached the right rep

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The challenge

Inbound leads landed in a shared inbox and a spreadsheet. Routing depended on who saw it first; follow-ups slipped when reps were heads-down; and the data in the CRM was always a week stale.

What standing still was costing

What staying manual actually costs.

  • 01Time spent on the same manual work every weekBeforeB2B SaaS
  • 02Decisions bottlenecked on one person being available60%+When they were heads-down, on PTO, or sick, the work stalled.
  • 03Forecast confidence before the system shippedLowBecause the data was always a week behind reality.
What we built

An end-to-end lead-routing system: capture → enrich → score → route → remind. Reps see only the leads assigned to them, the CRM stays current on its own, and no lead sits untouched for more than 4 hours.

What we built, step by stepPrescribe

The system, end to end, press play to see it run.

The system · live run
  1. 01
    Capture & enrich

    Every inbound form, chat, and referral lands in one stream, deduped and enriched with company + role data.

    pending
  2. 02
    Score & route

    A scoring model grades fit; routing rules assign to the right rep by territory, segment, or product line.

    pending
  3. 03
    Follow-up reminders

    If a lead isn't touched in 4 hours, the rep and their manager both get nudged. Nothing falls through.

    pending
  4. 04
    CRM in sync

    Every touch, stage change, and note is written back to the CRM, no manual data entry.

    pending
token
complete
The results

+31%

qualified leads reached the right rep

< 4 hrs

from capture to first touch

0

manual data entry by reps

We stopped losing deals because someone was on PTO. The pipeline is now something we can run a forecast against.
, VP of Revenue
Next step

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Book a 15-minute scoping call. We'll tell you what's possible for your business.

Response time

≤ 4 business hours

Coverage

USA · UK · EU

Team

10 engineers · 1 PM