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London · UK

Support Automation
in London.

Tier-1 support, ticket routing, and answers — handled before your team sees them.

Incoming questions are classified, answered from your own knowledge, and routed with full context. Your team handles the cases that need a human; the rest are resolved in seconds.

london · engagement
timezone
GMT / BST
coverage
local + remote
pilot
4–8 wks
currency
GBP
Why London

What London businesses are up against.

London is the densest professional-services market in Europe — finance, legal, SaaS, and agencies all competing for the same expensive talent. Manual back-office work here carries a real cost in salary and in opportunity. Automating it frees skilled people to do the work London actually pays them for.

14+
Local pilots shipped
≤ 4 hrs
Avg response
2 wks
Local lead time
City · East · remote
Coverage
What we build for London
01Routine tickets resolved in seconds, not hours
02Agents handle only the cases that need a human — burnout drops
03Every escalated ticket arrives with full context, not a blank thread
04CSAT holds steady or improves after launch, even as volume grows
05Average resolution time cut from hours to minutes
The cost of standing still in London

What staying manual actually costs.

  • 01Hours per week a typical London team spends on support automation work that should run itself10–18London salary bands make this the most expensive place in the world to do work that should be automated.
  • 02How long it takes to onboard a new London client or hire onto a manual support automation workflow1–2 wksDone by humans, in meetings, across timezones.
The system, locally deliveredPrescribe

Here's the system that runs support automation for London teams.

Same four-stage system as every other engagement, with full GMT / BST business-hours overlap and async-first delivery.
The system · live run
  1. 01
    Classify

    Every incoming message is tagged by topic, urgency, and whether it's resolvable from existing knowledge.

    pending
  2. 02
    Draft or resolve

    Routine questions get an instant grounded answer; the rest get a draft reply for the agent.

    pending
  3. 03
    Route

    Escalated tickets land in the right queue with the customer's history and the AI's draft attached.

    pending
token
complete
Selected workAll case studies
Local questions

  • Both. Most of our London engagements run remote-first with full GMT / BST business-hours overlap. On-site sessions in London are available at kickoff and key milestones when they add value.

Working with us

Full GMT / BST business hours

Async-first, with live overlap. No 3am calls.

NDA available on request

Standard NDA before scoping call. Mutual if you'd prefer.

Local references

On request, once under NDA. Most UK pilots ship in 4–6 weeks.

Next step

Support Automation in London, ready to scope.

A 15-minute call. We come prepared with examples from comparable UK teams, an outline scope, and a fixed price.

Response time

≤ 4 business hours

Coverage

USA · UK · EU

Team

10 engineers · 1 PM