Tier-1 support, ticket routing, and answers — handled before your team sees them.
Incoming questions are classified, answered from your own knowledge, and routed with full context. Your team handles the cases that need a human; the rest are resolved in seconds.
- Typical pilot
- 4–8 weeks
- Pricing model
- Fixed scope, fixed price
- Coverage
- USA · UK · Remote-first
- NDA available
- Yes
Tell us one thing. See support automation run.
Add a couple of details, get a personalized result and a live look at the system — then we carry everything into a tailored plan, no retyping.
Before you talk to us, see what support automation is costing you.
Adjust the sliders. The number on the right is what staying manual costs in a year. Conservative math, defensible assumptions — no signup to see the result.
Tier-1 Deflection Estimator
Estimate how many support tickets can be resolved without a human — and how much that frees up for the cases that actually need one.
Adjust the sliders. The number on the right is the cost of staying manual.
Conservative math, defensible assumptions. No signup to see the result.
Skip the audit. Book a 15-minute scoping call.
What's actually painful about support automation today.
Support volume scales faster than headcount. The same five questions land in the inbox 200 times a week; agents answer them on autopilot and burnout rises. The cases that actually need a human get buried.
Meanwhile response times stretch, CSAT slips, and you're paying senior salary to answer questions a help center already covers.
What staying manual actually costs.
- 01Hours per week the team spends on support automation work that could run itself12–25Mid-sized teams routinely bleed a full-time role to manual coordination in this area.
- 02How long it takes for a new support automation initiative to compound8–16 wksBecause every change has to be done by hand, then redone by hand next quarter.
- 03Share of support automation decisions that depend on one person being available60%+When they're on PTO or sick, the work doesn't just slow — it stalls.
"A DTC SaaS deflected 58% of support tickets before a human saw them."
An AI-assisted inbox that classifies every incoming ticket, answers the ones it can from the help center and order data, and routes the rest to the right agent with full context attached.
What changes once the system runs.
Here's the system that runs support automation end to end.
- 01Classify
Every incoming message is tagged by topic, urgency, and whether it's resolvable from existing knowledge.
pending - 02Draft or resolve
Routine questions get an instant grounded answer; the rest get a draft reply for the agent.
pending - 03Route
Escalated tickets land in the right queue with the customer's history and the AI's draft attached.
pending
Map a workflow you actually run. See what it costs.
Drag the steps into the order your team actually does them. We show you the hours and dollars the manual version costs — and exactly which steps the system takes off your plate.
Reorder the steps. See what your manual workflow actually costs.
Most teams don't know where the time goes. Drag the steps into the order they actually run — even rough is fine — and we'll show you what the workflow costs in hours and dollars today.
- 01~8mIntakeReceive the work — form, email, ticket, referral.
- 02~12mTriageSort by type, urgency, and who it should land with.
- 03~15mGather contextPull the relevant history, customer, and prior decisions.
- 04~10mDecideApply the rule and pick the next step.
- 05~6mActSend the email, update the record, kick off the next step.
- 06~5mFollow upConfirm, remind, escalate if nothing happened.
Principles
- 01
Outcome, not output
We measure success by hours reclaimed, deals closed, errors removed — not by tickets filed.
- 02
Boring over clever
We pick the most boring, durable technology that solves the problem. Cleverness is a liability.
- 03
Fixed price, fixed scope
No open-ended retainers. Every engagement ships with a one-page scope you can hold us to.
- 04
Build to hand off
We document, train, and hand over. The system is yours to run, modify, or extend without us.
Support Automation in 8 metros — and counting.
Answers are grounded in your help center, docs, and order data — and the system knows when it doesn't have a source. It says so instead of guessing.
We plug into your existing help desk and ground answers in your help center, docs, and order data — adding an AI layer, not a new tool.
Stack details shared during scoping, under NDA.
Ready to automate support automation?
Run the audit above, or book a 15-minute scoping call. We'll send back a one-page scope in 48 hours.
Response time
≤ 4 business hours
Coverage
USA · UK · EU
Team
10 engineers · 1 PM